Plain English, including the fine print. High-ticket equipment deserves honest terms, not asterisks you find after the sale.
Price match on machines
Find the same machine advertised for less by another US seller? We will match it. Send us the listing before you order — call or text 1-888-287-3732, or attach it to your quote request.
Terms: applies to new, in-stock units of the identical model from a US seller. Marketplace listings (Amazon, eBay), grey-market, used and open-box units are excluded. Documented proof required — a link or a screenshot. Commercial floor equipment is sold at manufacturer-set advertised pricing, which is why a matched price is usually the same price you would pay anywhere else. Applies to equipment; Janitori cleaning products are excluded.
Returns
Call us within 30 days of delivery if the machine is not right for your facility and we will arrange the return with the manufacturer.
The honest fine print: machines must be unused or in like-new condition with original packaging. Return freight is paid by the customer, and some manufacturers apply a restocking fee, which we pass through at cost and never mark up. Not sure a machine fits before you buy? That is exactly what the phone and a quote request are for. Getting it right the first time beats any return policy.
Manufacturer warranty
Every machine carries the warranty the manufacturer publishes for that model. Coverage and duration vary by brand and by model, so we confirm the applicable terms in writing with your quote rather than printing one number that will not be true for every machine.
How a claim works here: contact us first. We open the claim with the manufacturer, coordinate parts or service, and stay on it until it is resolved. You never get bounced between an 800 number and someone who says "call the factory."
Freight damage
Inspect the pallet before you sign and note any damage on the delivery receipt — that is what makes a claim stick. Then call us and we file the claim with the carrier, not you. Full process on How Your Machine Arrives.