Last updated: September 24, 2026
This Shipping Policy applies to all orders placed through the Janitori Inc. website (“Site”). Janitori Inc. is a subsidiary of ERE Inc.
1. Shipping Locations
We currently ship to:
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Canada
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United States
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Select international destinations, where permitted
Shipping availability may vary based on product type, carrier restrictions, destination regulations, and compliance requirements related to industrial and chemical products.
2. Retail (Direct-to-Consumer) Orders
Shipping Rates
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Canada: free standard shipping on every retail order
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United States: for most products, free shipping on orders of $500 USD or more to the lower 48 states; a flat $19.95 USD on orders under $500; a flat $49.95 USD to Alaska, Hawaii and US territories
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United States, flat-rate freight products: some products ship at a flat freight rate instead of free shipping, and the product page says so. When one is in your order, its freight to the lower 48 is set by the order total: $29.95 under $250; $59.95 from $250; $89.95 from $500; $179 from $1,000; $295 from $2,500; $495 from $5,000 USD. It is added to the standard shipping on the rest of the order, and checkout shows the full amount before you pay. For Alaska, Hawaii and US territories, call 1-866-989-7489 for a quote.
Shipping costs are calculated and displayed at checkout prior to payment.
Processing Time
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Orders are typically processed within 1–3 business days
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Orders placed on weekends or holidays are processed the next business day
Processing times may vary during peak periods or due to inventory availability.
Delivery Time
Delivery times depend on destination, carrier, and service level selected. Estimated delivery times are not guaranteed.
3. Wholesale, Bulk & Pallet Orders
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Pallet, bulk, and distributor orders are quote-only
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Shipping costs, freight terms, and delivery timelines are confirmed in writing prior to fulfillment
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These orders are not eligible for standard checkout shipping rates
Freight deliveries may require:
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Commercial delivery access
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Dock or forklift availability
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Delivery appointment scheduling
Customers are responsible for ensuring proper delivery access.
4. Risk of Loss & Title
Risk of loss and title transfer to the customer upon shipment from Janitori’s facility or designated carrier, to the maximum extent permitted by law.
Once an order has been transferred to the carrier, Janitori is not responsible for delays caused by the carrier, weather, customs, regulatory inspections, or other factors beyond our control.
5. Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit:
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Contact us promptly at info@janitori.com
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Provide your order number and supporting photos (if applicable)
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Janitori will initiate a claim with the shipping carrier
Refunds or replacements are issued only after the carrier claim has been reviewed and approved.
6. Shipping Restrictions
Due to the nature of industrial cleaning products:
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Some products may be restricted from shipping to certain regions or jurisdictions
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Additional handling, labeling, or carrier limitations may apply
We reserve the right to cancel or modify orders that cannot be shipped safely or legally.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Janitori is not responsible for delays, losses, or additional fees resulting from incorrect or incomplete addresses provided at checkout.
8. Contact Information
For shipping-related inquiries, contact:
Janitori Inc.
Email: info@janitori.com
Address: 8605 Champ D’Eau, Montréal, Quebec H1P 3B8, Canada
This Shipping Policy is intended to ensure safe, compliant, and transparent delivery of Janitori products.